Integrated Management System

The OTE Group is continuously redesigning, evaluating and optimizing its Integrated Management System procedures based on the Enhanced Telecom Operations Map (e-TOM).

The Group's Integrated Management System (IMS) consists of certified Management Systems that aim to achieve and deliver an outstanding customer experience through the provision of high quality telecommunication services and networks. The Group's executives are systematically updated by the Management Systems staff about the actions taken 

More information can be found in the Sustainability Report 2016 and in the online presentation of the 2016 Sustainability Data at