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  • EN
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  • OTEGroup
    • Vision & Strategy
    • Milestones
    • Human Resources
    • Integrated Management System
    • Research & Innovation
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    • Board of Directors
    • Management Team 
    • Organisational Structure
  • COSMOTE ΑΕ
    • Board of Directrors
    • Management Team
    • Organisational Structure
  • Subsidiaries
  • Profile
    • Group Structure
    • Factsheet
  • Share
    • Share quotes
    • Share Buybacks
    • Dividends
    • Analyst Covarage
    • Retail Investors
  • Financial Results
    • Financial Statements OTE Group & OTE SA
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  • Publications
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    • Presentations
  • Dept Info
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    • Enterprise Risk & Compliance Management Systems
    • Human Rights Management
    • Business Continuity
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    • Integrated Management System
    • Security and Data Privacy 
    • Sustainability and Supply Chain Management
    • Safe Use Of The Internet
    • Don't Text And Drive
  • Digital Society
    • Products and Services for Sustainability
    • Research & Innovation
    • Responsible Competition
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    • Customer Service & Satisfaction
  • Responsible Employment
    • Fair Employment Policy Framework & Equal Opportunities
    • Health and Safety
    • Employee Selection and Attracting Talented Employees
    • Employee Training and Satisfaction
  • Better World
    • Access to the Digital World
    • Educational Robotics
    • Scholarships Program
    • PC Donation Program
    • Children’s Hospitals Equipment
    • Support of the Hellenic Coast Guard
    • Sea Hero Quest
    • Support Program for Organizations Caring for Children
    • I Offer & Televoting Services
    • Employee Volunteering
  • Environment
    • Energy & Climate Change
    • Circular Economy
    • Electromagnetic Fields
    • Environmental Awareness Actions
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    • Online Corporate Responsibility Reports
  • News
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      Web Accessibility
      Change Zoom:
      ????s? µe?????? ??aµµat?se???? ?e??s? µe?????? ??aµµat?se????
      Change contrast:
      ????s? ???µat???? a?t??es?? Reset ?e??s? ???µat???? a?t??es??
      Color Reversal:
      ??ast??f? ???µ?t??
      Change Background:
      ?pa?af??? ???µat?? f??t?? ???a?? ???µat?? f??t?? se µa??? ???a?? ???µat?? f??t?? se ????
      ???a?? ???µat?? f??t?? se ??t???? ???a?? ???µat?? f??t?? se µa??? µe ??t???a ???µµata
      • OTE Group
      • Integrated Management System

      Integrated Management System

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        Vision and Strategy
      • inside empty temp ::: https://uatatg.cosmote.gr/cs/otegroup/en/orama_kai_strathgikh.html and children id is ::: 1481726252964
        Vision and Strategy
      • inside empty temp ::: https://uatatg.cosmote.gr/cs/otegroup/en/otegroup_timeline.html and children id is ::: 1481727116481
        Timeline
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      • inside empty temp ::: https://uatatg.cosmote.gr/cs/otegroup/en/enopoihmeno_systhma_diaxeirishs.html and children id is ::: 1481726640385
        Integrated Management System
      • inside empty temp ::: https://uatatg.cosmote.gr/cs/otegroup/en/ereuna_kai_kainotomia.html and children id is ::: 1481725715089
        Research & Innovation
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        Procurement
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        Procurement
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      Επίλεξε σελίδα:
      Vision and Strategy
      Vision and Strategy
      Timeline
      Our People
      Our People
      Responsible and Attractive Employer
      Equal Opportunities & Diversity
      Health & Safety in the Workplace
      Integrated Management System
      Research & Innovation
      Procurement
      Procurement
      Corporate Governance
      Corporate Governance
      General Assembly of Shareholders
      Board of Directors
      Compliance
      Enterprise Risk Management
      Internal Audit
      Mandatory audit
      Business Continuity Management System (BCMS)
      Code of Conduct HT&PC
      OTE Group Code of Human Rights & Social Principles
      Code of Conduct for Electronic Commerce
      Information Security and Personal Data Protection
      Sponsorships
      Sponsorships
      Sports
      Culture
      Cinema
      Doing Business
      Other Sponsorship
      Local Communities

      Integrated Management Systems Policy OTE Group

      We, at OTE GROUP, aspired by our VISΙON, MISSION and STRATEGIC PRIORITIES, strive to enhance our successful customer-oriented philosophy, our competitive positioning and the provision of technologically advanced products and services.

      As a responsible corporate citizen, we aim at delivering value to our stakeholders and believe that quality, health-safety energy consumption and environment constitute crucial concerns embedded in our company's culture. In this context, we expect our senior management to act as role models.

      Aiming at Business Excellence, we therefore commit ourselves to:

      • Continually improving our operations and performance by setting, monitoring and reviewing our objectives with the intent to meet and, where possible, to exceed the expectations of our stakeholders.
      • Acting with foresight and complying with the requirements laid down by applicable legislation, or even exceeding these, where we can.
      • Ensure a sufficiently high level of security and data protection.
      • Adopt an integrated approach to the efficient management of IT services.
      • Require our personnel, and our contractors and suppliers, to actively participate in achieving our objectives, regarding the quality of our operations, occupational health & safety, rational energy consumption and environmental protection, by implementing all relevant regulations and programmes adopted.
      • Strive to find innovative approaches for our operations, products and services, adopting preventive approaches to reduce our environmental impact & pollution, to improve energy efficiency and avoid potential injury and ill health of our personnel, partners and the general public.
      • Keep the public, our personnel and our stakeholders informed on quality, environmental, energy and occupational health & safety issues.
      • Voluntarily protect the public through the principles and recommendations laid down in the EMF policy, including transparency, information, participation and promotion of science.
      • Fully comply with the requirements of our Integrated Management System and continuously improve its effectiveness.

      Integrated Management System, according to PAS99:2012

      PAS99 (Publicly Available Specification) certification provides the world's first specification for Integrated Management Systems. It was developed in response to market demands to integrate into a System, with a common methodology, the requirements of the certified management systems.

      Certificate Registration Number OTE: 068 18 0002
      Certificate Registration Number COSMOTE: 068 18 0001

      Quality Management System, according to ISO 9001: 2015

      All company activities are certified as per the ISO 9001 standard, the internationally recognized standard for Quality Management. It provides systematic monitoring of company's operational activities, in order to ensure that customer needs and expectations are being met.


      Certificate Registration Number OTE: 041160207
      Certificate Registration Number OTE: 041160211

      Environmental  Management  System, according to ISO 14001:2015

      Company’s high priority for environmental responsibility has been sealed through the implementation and certification of an Environmental Management System according to ISO 14001. It focuses on recognizing the environmental impact of its activities in order to successfully manage and systematically improve its performance in this field.


      Certificate Registration Number OTE: 042160043
      Certificate Registration Number COSMOTE: 042160044

      General Requirements for the competence of testing laboratories and laboratories, according to ISO 17025: 2005

      The Company’s laboratory is accredited according to the requirements of the standard ELOT EN ISO / IEC 17025: 2005, for measurement high frequency electromagnetic fields (75 MHz to 3 GHz) and for electric field strength, in the vicinity of communication antennas, radio and television station antennas, mobile telephone base stations, radars and microwave wireless network stations.

      Certificate Registration Number COSMOTE: 802-2

      Occupational Health and Safety Management System, according to OHSAS  18001:2007

      The Company's firm commitment that its most valuable asset is Human Capital is also evidenced by the certification of the Occupational Health and Safety Management System (OHSAS 18001). The acquisition of the OHSAS 18001 Certificate is in line with the Company's compliance with the legislation, related regulations and System policies / procedures, aiming to address occupational health & safety risks and to minimize workplace hazards.

      Certificate Registration Number OTE: 047160057
      Certificate Registration Number OTE: 047160058

      Compliance Management System - Guidelines, according to ISO 19600: 2014

      The Company, through its ISO 19600 Compliance Management System, provides good practice policies, procedures and guidelines for managing regulatory compliance issues, ensuring that they are implemented and that they continuously improve their effectiveness. The aim is to limit the risks of non-compliance, to safeguard the integrity of the Company while on parallel notifying the interested parties and the regulatory authorities that the management of the organization and of its compliance issues is based on international standards.

      Certificate Registration Number OTE: 067170005
      Certificate Registration Number COSMOTE: 067170004

      Information Technology Management System, according to ISO 20000-1: 2011

      In the context of ICT Services management, the Company proceeded with the certification of the ISO 20000-1 IT Service Management System. In particular, it provides a systematic and integrated process system for efficient planning, migration, provision and optimization of services, providing added value to its customers.
       
      Certificate Registration Number COSMOTE: 043160002

      Business Continuity Management System, according to ISO 22301: 2012

      The Company considers its responsibility to maintain its development path and to ensure the uninterrupted provision of quality telecommunication services, while maintaining the ability to cope with extraordinary circumstances. In this context, it has developed an ISO 22301 Business Continuity Management System designed to ensure that the company continuously delivers its critical products and services, while assuring the best possible experience for its customers and its corporate reputation.

      Certificate Registration Number OTE: 054160003
      Certificate Registration Number OTE: 054160004

      Information Security Management System, according to ISO 27001:2013

      The importance for the protection of company’s critical information has been sealed through the implementation of ISO 27001 standard, which specifies the requirements for the Secure Management of Information. The aim is to ensure that the organization has defined and implements adequate and appropriate technical and organizational measures related to the confidentiality, integrity and availability of information to adequately protect corporate and customer data.

      Certificate Registration Number OTE: 048160016
      Certificate Registration Number COSMOTE: 048160015

      Risk Management - Principles and Guidelines, according to ISO 31000:2009

      The Company has developed and implements for all its activities a common Methodology for timeliness identification, evaluation and treatment of Corporate Risks, in accordance to the requirements of ISO 31000: 2009.
       
      Certificate Registration Number OTE: 061160006
      Certificate Registration Number COSMOTE: 061160005

      Anti-Bribery Management System, according to ISO 37001:2016

      In the Company, we have zero tolerance for corruption and bribery issues. To that end, in a systematic and comprehensive manner, we have developed and we apply policies and procedures, as well as a series of safety measures in order to timely prevent and detect potential incidents.
       
       
      Certificate Registration Number OTE: 066170005
      Certificate Registration Number COSMOTE: 066170004

      Energy Management System, according to ISO 50001:2011

      The company's Energy Management System certification according to ISO 50001 standard, reflects its commitment for efficient energy management, with continuous improvement in energy performance and via the adoption of best practices for energy resources saving.
       
      Certificate Registration Number OTE: 058160001
      Certificate Registration Number COSMOTE: 058160002

      System of Principles and Good Practice Guidelines for the Distribution of Medical Devices

      The Company implements a System of Principles and Good Practice Guidelines for the Distribution of Medical Devices, in accordance with the requirements of the Ministerial Decision ΔΥ8δ / ΔΠ for 1348 products.
       
      Certificate Registration Number OTE: 04520160029
      Certificate Registration Number COSMOTE: 04520160030

      Assurance Reports on Controls at a Service Organisation | ΙSAE 3402 (SOC 1) Type ΙΙ , ISAE 3000 (SOC 2) Type ΙΙ, SOC 3

      The Company is audited by an International Auditing Company for certifications in accordance with ISAE 3402 "Assurance Reports on Controls at a Service Organization", the International Auditing and Assurance Standards Board for SOC 1 TYPE II, SOC 2 TYPE II and SOC 3. The certifications relate to the appropriate design, the efficient operation of processes and control environment of the services provided to ICT customers, in the context of ICT Hosting Services.

      Useful Information
      Cost - Regulatory Elements
      Quality Indicators
      Ανακοινώσεις
      Code of Conduct HT&PC
      Code of E-Commerce
      Supplier Code of Conduct
      Termination rates & other documents
      Pricelists
      Contact us
      Subsidiaries
      OTE Globe
      Germanos
      Cosmote E-value
      OTE Sat Maritel
      OTE Estate
      OTE Academy
      Cosmone
      ΟΤΕ Asfalisi
      OTE Rural North
      OTE Rural South
      Telekom Romania
      Telekom Albania
      OTE Group
      Vision & Strategy
      Milestones
      Procurment
      ΟΤΕ SA
      COSMOTE SA
      Investor Relations
      Share
      Financial Results
      Dept Info
      Newsroom
      Ημερολόγιο Επενδυτών
      Cost - Regulatory Elements
      Quality Indicators
      Ανακοινώσεις
      Code of Conduct HT&PC
      Code of E-Commerce
      Supplier Code of Conduct
      Termination rates & other documents
      Pricelists
      Contact us
      OTE Globe
      Germanos
      Cosmote E-value
      OTE Sat Maritel
      OTE Estate
      OTE Academy
      Cosmone
      ΟΤΕ Asfalisi
      OTE Rural North
      OTE Rural South
      Telekom Romania
      Telekom Albania
      Vision & Strategy
      Milestones
      Procurment
      ΟΤΕ SA
      COSMOTE SA
      Share
      Financial Results
      Dept Info
      Newsroom
      Ημερολόγιο Επενδυτών
      ΟΤΕ COSMOTE OTHER SUBSIDIARIES INVESTOR RELATIONS