The OTE Group communicates with its customers with responsibility and sincerity.
OTE and COSMOTE fully comply with the applicable laws and regulations regarding communication and advertising. The Marketing Communications Strategy, Fixed and Mobile, reviews all promotional material prior to its release to ensure that the communications material complies with applicable laws and is appropriate, fair, sincere and respects diversity. The companies follow the Advertising Self-Regulation Council (CCC) Code of Responsible Marketing.
Moreover, OTE and COSMOTE are committed to clear, simple and transparent communication of pricing issues, in accordance with the current regulatory framework, as well as to providing a high level of service to their customers. OTE's product pricing and / or services are regulated by the National Telecommunications and Post Commission and promote effective competition for the benefit of consumers.
The OTE Group considers it particularly important to supply safe products manufactured in accordance with the international guidelines and Regulations. It does not distribute to the market products or services that are subject to prohibitions or for which stakeholders (customers, consumer associations, local communities, etc.) have moved to prohibit their use. Suppliers are obliged to attach the required certification of their products and to pay compensation for any harm caused due to noncompliance with European and national legislation.
More information can be found in the Sustainability Report 2016.